Terms and Conditions

At Higher Hacknell  Farm we aim to offer our customers a convenient and personal online service. By making use of our website you agree to be bound by the terms and conditions laid out below. Please read them carefully. They do not affect your statutory rights.

We(‘Higher Hacknell Limited’ is ‘we’ , ‘our’ or ‘us’) reserve the right to review and amend these conditions from time to time.

These terms and conditions and all transactions relating to this website are governed by English law and are subject to the non-exclusive jurisdiction of the English Courts.

The Website

Higher Hacknell Limited own the copyright, trademarks and other intellectual property rights in all material and content on this website , which you may use , download, copy or make available for your own personal, non-commercial use.

While we make reasonable endeavours to verify the accuracy of any information we place on this website, we make no warranties, whether express or implied in relation to its accuracy.

Ordering and purchasing of goods 

We will confirm acceptance of your order by means of an automatic acknowledgement sent to your email address shortly after you have placed your order but this does not constitute a contract to supply. We will then contact you to arrange delivery dates and details as soon as we receive your order.

You can pay by credit or debit card when ordering on-line or telephone or post. We accept mastercard, visa, and visa delta. We do not accept American Express. Please telephone us if you wish to use a card which is registered abroad. 

We use sagepay, a safe and secure online payment system, which is PCI compliant. Payment is usually taken the day before or day of dispatch. You must ensure that Higher Hacknell Limited is provided with details of a valid credit or debit card. If payment does not go through, the goods will not be delivered.

We reserve the right to terminate our agreement with you if we are refused authority for payment at any stage. 

It is possible to arrange to pay by cheque. Please contact us.

All products are priced and sold by weight or the unit price displayed on the website. The guide weight on the website is for guidance only, the weight you receive may vary from this guide. Products are liable to change price without notice and all are sold subject to availability.

Availability of goods

We will try to supply your order as requested but there may be occasions when items are not available or are out of stock. We aim to supply the quantities ordered as closely as possible but the nature of the product means that weights will vary.

Delivery

Delivery costs and times are displayed on our website and explained further in the F.A.Q section.

We reserve the right not to deliver to all locations. You will be notified when ordering if we are unable to deliver to your address.

 Higher Hacknell Limited are not responsible for the box or its contents once it has been delivered to your stated delivery address or left according to instructions given by you. It is your responsibility to make suitable arrangements to receive your delivery or inform us where it can be left if you are out. Where the delivery instructions are followed, we will not accept liability for loss or damage of your goods. We are not responsible for late delivery for reasons beyond our control, for example, adverse or extreme weather conditions, vehicle breakdowns or traffic problems, strike actions. We do not accept liability for any loss or inconvenience that this causes.

Refunds and Returns, Cancellation

We hope you will enjoy the produce supplied by Higher Hacknell Farm. However, in the unlikely event that you are not happy with your order, please contact on the day the order is delivered. We will aim to resolve the issue by replacing the goods concerned, by refunding their value or with a credit note.

Due to the goods being perishable we cannot accept responsibility for them if you do not contact us on the day they are received or the day they are due to be delivered.

Non perishable goods can be returned if they are unused and in resaleable condition. Please contact us if you wish to return non perishable goods and a refund will be processed within 30 days. 

Any cancellations and amendment requests must be made via the website, email or phone. Although we endeavour to comply with your requests, it may not be possible to accept cancellation of orders less than 7 days before delivery is due.

Complaints

Should your order arrive in unsatisfactory condition, please contact us immediately and we will aim to address your concerns.

Please address your complaints to info @higherhacknell.co.uk  or in writing to Higher Hacknell Limited, Higher Hacknell Farm, Burrington, Umberleigh, Devon EX37 9LX.